lucbd Privacy Policy
At lucbd, protecting the personal data of every player — from Dhaka to Chittagong, Sylhet to Cox's Bazar — is a responsibility we take seriously. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, who we may share it with, and what rights you hold over your own information.
How lucbd Handles Your Personal Data
These six principles summarise lucbd's approach to privacy. Each principle is explained in full in the detailed sections below.
Minimal Data Collection
lucbd only collects personal data that is strictly necessary to operate your account, verify your identity, process payments through bKash, Nagad, or Rocket, and comply with applicable legal obligations. We do not collect data speculatively or sell personal profiles to marketing companies.
SSL Encryption & Secure Storage
All data transmitted between your device and the lucbd platform is protected by industry-standard SSL/TLS encryption. Sensitive data — including payment details, identity documents, and passwords — is stored using strong encryption algorithms and is never held in plain text on our servers.
No Unauthorised Third-Party Sharing
lucbd does not sell, rent, or trade your personal data with unaffiliated third parties for their own marketing purposes. Data is shared only with carefully vetted partners who perform essential services on our behalf — such as payment processors, game providers, and identity verification services — and only under strict confidentiality agreements.
Your Right to Access & Deletion
Every lucbd account holder has the right to request a copy of all personal data we hold about them and to request deletion of their data where no legal obligation requires us to retain it. Requests are handled by our support team and are processed within 20 business days of receipt.
Transparent Cookie Use
lucbd uses cookies and similar tracking technologies solely to keep your session active, remember your preferences, and analyse aggregate platform performance. We do not deploy third-party advertising cookies or behavioural retargeting pixels. You can manage cookie preferences through your browser settings at any time.
Defined Retention Periods
lucbd retains personal data only for as long as it is needed for the purpose for which it was collected, or for as long as required by applicable law. Account data is retained for a defined period following account closure, after which it is securely deleted or anonymised in accordance with our data retention schedule.
Data We Collect
Transparency first: lucbd believes you have the right to know exactly what personal information we hold about you. The table and explanations below cover every category of data we collect, along with the reason we collect it.
1.1 Registration Data
When you create a lucbd account, we collect the following information:
| Data Item | Purpose | Required? |
|---|---|---|
| Full legal name | Account identification and KYC verification | Yes |
| Date of birth | Age verification (18+ requirement) | Yes |
| Residential address | Identity verification and fraud prevention | Yes |
| Email address | Account communications and security alerts | Yes |
| Bangladesh mobile number | Two-factor authentication and MFS payment linking | Yes |
| Preferred username | Platform login identification | Yes |
1.2 Identity Verification (KYC) Documents
As part of our Know Your Customer process, we may request one or more of the following identity documents. These documents are processed by our verification team and, where applicable, by our third-party identity verification partner:
- National Identity Card (NID) issued by the Bangladesh Election Commission
- Valid passport (photo page)
- Driver's licence bearing a photograph
- Proof of address: utility bill, bank statement, or bKash/Nagad account statement (dated within the last 3 months)
- Source-of-funds documentation where required by our Anti-Money Laundering (AML) policy
KYC documents are stored in encrypted form and are accessed only by authorised compliance personnel. They are never shared with third parties except where required by law or by our identity verification service provider, who operates under a data processing agreement with lucbd.
1.3 Financial Transaction Data
When you make a deposit or request a withdrawal, we record transaction details including the payment method used (bKash, Nagad, Rocket, Upay, bank transfer, or card), transaction reference number, amount in Bangladeshi Taka (৳), timestamp, and transaction status. We do not store full card numbers or mobile financial service PINs. Payment tokenisation is handled by our payment processor partners.
1.4 Betting and Gaming Activity Data
We maintain a record of all bets placed, games played, bonus offers accepted, wagering activity, and game session data linked to your account. This data is used for account management, dispute resolution, responsible gaming monitoring, and compliance purposes. Aggregate, anonymised versions of this data may be used for platform analytics and product improvement.
1.5 Technical and Device Data
When you access the lucbd platform, our servers automatically log certain technical information, including your IP address, browser type and version, operating system, device model, screen resolution, referring URL, pages visited, session duration, and timestamps. This data helps us detect fraud, diagnose technical issues, and understand how the platform is used at an aggregate level.
1.6 Communications Data
If you contact our support team via live chat or by emailing [email protected], we retain a record of that correspondence, including the content of messages, the date and time of contact, and the resolution outcome. This record is used for quality assurance, dispute resolution, and staff training purposes.
How We Use Your Data
2.1 Providing and Operating the Platform
The primary purpose for which lucbd processes your personal data is to operate and deliver the services you signed up for. This includes creating and managing your account, processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels, making casino games and sports betting markets available to you, crediting bonuses, calculating winnings, and maintaining your account balance in Bangladeshi Taka (৳).
2.2 Identity Verification and Fraud Prevention
We use registration data and KYC documents to verify your identity, confirm that you meet the 18+ age requirement, and prevent fraudulent account creation. Financial transaction data is analysed by our automated fraud detection systems to identify unusual patterns that may indicate account takeover, payment fraud, money laundering, or bonus abuse. Where suspicious activity is detected, your account may be flagged for manual review by our compliance team.
2.3 Legal and Regulatory Compliance
lucbd processes certain categories of personal data because we are legally obligated to do so. This includes retaining transaction records for anti-money laundering purposes, responding to court orders or lawful requests from law enforcement authorities, and maintaining records of self-exclusion arrangements entered into by players. We do not use legal compliance as a pretext to retain data beyond the periods required by applicable law.
2.4 Responsible Gaming Monitoring
lucbd uses betting activity data, session frequency data, and deposit pattern data to identify players who may be exhibiting signs of problem gambling. Where our monitoring systems flag a concern, our responsible gaming team may reach out to the player with information about available support tools, including deposit limits, cooling-off periods, and self-exclusion options. For more information, please visit our Responsible Gaming page.
2.5 Marketing Communications
With your consent, we may use your email address and mobile number to send you information about promotions, bonuses, new game releases, and seasonal offers — such as BPL cricket season specials, Eid promotions, or Pohela Boishakh bonus events. You may withdraw your consent to marketing communications at any time by updating your notification preferences within your account settings or by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of any communications sent prior to that withdrawal.
2.6 Platform Improvement and Analytics
Aggregated and anonymised technical data, gaming activity data, and navigation data are used to analyse platform performance, identify areas for improvement, test new features, and optimise the user experience for players across Bangladesh. This processing does not involve making decisions about individual players based on automated profiling.
Data Sharing & Third Parties
We do not sell your data. lucbd does not sell, rent, or trade personal data with unaffiliated third parties for any commercial purpose. Sharing occurs only in the specific circumstances described below.
3.1 Payment Processing Partners
To process deposits and withdrawals, lucbd shares necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and international card networks (Visa, Mastercard). Each payment partner receives only the minimum data required to complete the transaction and is bound by its own data protection obligations as a regulated financial institution.
3.2 Game Content Providers
The lucbd casino and sportsbook integrate game content and live dealer services from third-party providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Play'n GO, Spribe, and Ezugi. These providers may receive a session token and anonymised player identifier to authenticate your game session. They do not receive your full name, NID details, or payment method information unless you interact directly with their own platforms outside the lucbd environment.
3.3 Identity Verification Services
lucbd partners with a third-party identity verification provider to assist with KYC document checks. When you submit identity documents, those documents may be transmitted to our verification partner's secure processing environment. Our verification partner operates under a data processing agreement with lucbd and is prohibited from using your data for any purpose other than the verification service it provides to us.
3.4 Legal and Regulatory Disclosures
lucbd may disclose personal data to law enforcement agencies, financial intelligence units, courts, or regulatory bodies where required to do so by a valid legal obligation, court order, or regulatory direction. We will not disclose personal data in response to informal requests that lack a valid legal basis. Where legally permitted to do so, lucbd will notify the affected player before disclosing their data to a third party in response to a legal request.
3.5 Business Transfers
In the event that lucbd undergoes a merger, acquisition, restructuring, or sale of substantially all of its assets, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any resulting change to this Privacy Policy with a minimum of 30 days' notice before the transfer takes effect, unless legal restrictions prevent such notification.
3.6 No International Transfers Without Safeguards
Where personal data is transferred outside Bangladesh to a third-party service provider located in another country, lucbd ensures that appropriate safeguards are in place to protect the data in transit and at rest. Such safeguards include contractual data protection clauses and security certifications held by the receiving party.
Data Retention
5.1 Retention Principles
lucbd retains personal data for no longer than is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. When the retention period for a category of data expires, that data is either securely deleted from our systems or irreversibly anonymised so that it can no longer be linked to an individual player.
5.2 Retention Schedule
| Data Category | Retention Period | Basis for Retention |
|---|---|---|
| Account registration data | Duration of account plus 5 years after closure | Legal obligation / AML compliance |
| KYC / identity documents | Duration of account plus 5 years after closure | Legal obligation / AML compliance |
| Financial transaction records | 7 years from transaction date | Financial record-keeping requirements |
| Betting and gaming activity logs | Duration of account plus 3 years after closure | Dispute resolution / responsible gaming audit |
| Customer support correspondence | 3 years from last contact | Quality assurance / dispute resolution |
| Marketing consent records | Until consent is withdrawn plus 2 years | Proof of consent / legal compliance |
| Technical / server logs | 90 days | Security monitoring and fraud detection |
| Self-exclusion records | Permanent (or minimum 7 years) | Responsible gaming legal obligation |
5.3 Deletion Requests
Where you request deletion of your personal data and lucbd is not legally required to retain it, we will complete the deletion within 20 business days of receiving your written request. Please note that where data is subject to a legal retention obligation (such as AML transaction records), we are unable to delete it before the mandatory retention period expires, even at your request. We will inform you of the specific data categories that cannot be deleted immediately and the expected date on which they will be removed.
Your Privacy Rights
Exercise your rights: lucbd is committed to making it straightforward for players to understand and exercise their data protection rights. All requests are handled by our support team at [email protected] and are processed within 20 business days.
6.1 Right to Access
You have the right to request a copy of all personal data that lucbd holds about you. Upon receiving a verified access request, we will provide a structured summary of your data in a readable format. There is no fee for a single access request made in any 12-month period. Subsequent requests within the same 12-month period may be subject to a reasonable administrative fee.
6.2 Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For minor corrections (such as updating your email address or residential address), you may make changes directly through your account settings. For corrections to identity-related data (full name, date of birth, NID number), you will need to submit supporting documentation to our support team.
6.3 Right to Erasure
Subject to applicable legal retention obligations, you have the right to request that lucbd delete your personal data. As described in Section 5.3 above, data that is subject to a mandatory retention period cannot be deleted until that period expires. Upon successful processing of an erasure request, the relevant data will be permanently deleted from our active systems and from our backup systems within the next scheduled backup rotation cycle.
6.4 Right to Restrict Processing
In certain circumstances — for example, while a dispute about data accuracy is being resolved — you may request that lucbd restricts its processing of your personal data to storage only. While a restriction is in place, we will not use the restricted data for any purpose other than holding it securely pending resolution of the underlying issue.
6.5 Right to Data Portability
You have the right to receive a copy of personal data that you have provided to lucbd in a commonly used, machine-readable format (such as CSV or JSON), so that you can transfer it to another service provider if you choose. This right applies to data that is processed on the basis of your consent or on the basis of a contract between you and lucbd.
6.6 Right to Withdraw Consent
Where lucbd processes your personal data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing that took place before you withdrew consent. You can manage your marketing preferences in your account settings or by contacting our support team.
6.7 How to Submit a Privacy Request
To exercise any of the rights described in this section, please send a written request to [email protected] with the subject line "Privacy Rights Request". Please include your registered email address, your account username, and a description of the right you wish to exercise. We may need to verify your identity before processing the request to protect against unauthorised access to another player's data.
Data Security Measures
7.1 Technical Safeguards
lucbd implements a range of technical security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, hashed and salted password storage (passwords are never stored in plain text), multi-factor authentication options for player accounts, and automated intrusion detection systems monitoring for unusual access patterns.
7.2 Organisational Safeguards
Access to personal data within the lucbd organisation is governed by a strict role-based access control policy. Only staff members who require access to personal data to perform their job function are granted access. All staff with access to personal data undergo mandatory data protection and security awareness training. Access logs are maintained and reviewed regularly. Staff are prohibited from accessing personal data for any purpose not directly related to their job responsibilities.
7.3 Data Breach Response
In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, lucbd will notify affected players by email within 72 hours of becoming aware of the breach, to the extent that notification is technically feasible. The notification will describe the nature of the breach, the categories and approximate number of records affected, the likely consequences of the breach, and the measures lucbd has taken or is taking to address the breach and mitigate its impact.
7.4 Payment Security
lucbd does not store full payment card numbers, CVV codes, or mobile financial service PINs on its servers. Payment data is tokenised at the point of entry and processed directly by our payment partner's PCI-DSS compliant infrastructure. Players are reminded never to share their bKash, Nagad, or Rocket PIN with any lucbd representative — our staff will never ask for this information.
Policy Updates & Contact
8.1 Changes to This Privacy Policy
lucbd may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or improvements to the platform. When material changes are made, registered players will be notified by email to their registered address no fewer than 14 calendar days before the updated policy takes effect. Minor clarifications that do not materially affect the rights of players may be published without prior notice. The "Effective" date at the top of this document will always reflect the date of the most recent revision.
Continued use of the lucbd platform after the effective date of an updated Privacy Policy constitutes your acknowledgement of and agreement to the revised policy. If you do not agree with any revision, you should contact our support team to close your account before the updated policy takes effect.
8.2 Children and Minors
lucbd is strictly an adult platform. We do not knowingly collect personal data from persons under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will close the account immediately and delete all associated personal data as promptly as our legal retention obligations permit. If you believe that a minor has registered on lucbd, please notify us immediately at [email protected].
8.3 Links to Third-Party Sites
The lucbd platform may contain links to third-party websites — for example, game provider demonstration pages or payment partner help pages. This Privacy Policy applies only to the lucbd platform and does not govern the data practices of any third-party website. We recommend that you review the privacy policy of any third-party website before providing personal data to that site.
8.4 Contact the Privacy Team
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which lucbd handles your personal data, please contact our support team:
- Email: [email protected] (plain text — not a clickable link)
- Live chat: Available 24/7 from within your lucbd account dashboard
- Response time: Average 2–5 minutes via live chat; within 2 business days via email
- Time zone: Bangladesh Standard Time (BST, UTC+6)
We take all privacy-related enquiries seriously and will acknowledge your contact within one business day. Formal privacy rights requests (access, erasure, rectification, portability) are processed within 20 business days as described in Section 6.
Your Data Is Safe — Now Enjoy the Platform
Now that you know how lucbd protects your privacy, explore our full range of games and sports betting markets. Questions? Our support team is available 24/7.